Netsupport Notify - Nested container computer limit?

[dapaulio]

@NetSupportTechSupport

 

First off thank you for all your help with deployment. managed to deploy the agent and console out now.

 

I have deployed with no department specified so all the agents are being collated under "no Department". My next question is in the console the container seems to have reach 50 computers and wont populate any more. does this make any sense? Have a missed something?

 

Thanks

[fiza]

@NetSupportTechSupport

 

First off thank you for all your help with deployment. managed to deploy the agent and console out now.

 

I have deployed with no department specified so all the agents are being collated under "no Department". My next question is in the console the container seems to have reach 50 computers and wont populate any more. does this make any sense? Have a missed something?

 

Thanks

Sounds like the licence hasn't been applied as the trial version is limited to 50 computers, afaik.

[dapaulio]

OK that makes sense

Although the server has the license and is activated the console under servers still states eval.

 

What have I missed? I used this computer as my test of which I used the eval version before purchasing. is there a cache that needs clearing or does each console need licensing separately?

[fiza]

OK that makes sense

Although the server has the license and is activated the console under servers still states eval.

 

What have I missed? I used this computer as my test of which I used the eval version before purchasing. is there a cache that needs clearing or does each console need licensing separately?

 

Did you use PCILIC.exe to input your licence? If not worth trying it that way. PCILIC is in the Netsupport Notify folder. You will need to restart the Gateway32 service on the machine. You will also need to activate the licence via the system tray icon. Right click and choose configure, go to the licence tab and activate.

[dapaulio]

@fiza

Thank you I did look for a service but hadn't realized that it installed a service under that name

 

all I needed to do was restart the Gateway32 service.

[fiza]

@fiza

Thank you I did look for a service but hadn't realized that it installed a service under that name

 

all I needed to do was restart the Gateway32 service.

Good to hear. Glad I was of some help!

[Matt_NetSupport]

@dapaulio Fiza seems to be doing out 1st line support for us (Thanks @fiza) - if you would like me to get our support team to call you PM me.

[dapaulio]

@dapaulio Fiza seems to be doing out 1st line support for us (Thanks @fiza) - if you would like me to get our support team to call you PM me.

 

I'm good now Matt, thanks. I can appreciate being in a similar role how busy we all are, which is what edugeek is all about. allows the community to pick up the slack to help one another. I'm likely to have stumbled across the service at some point myself but Fiza beat me to it

 

Good job all

Edited November 20, 2017 by dapaulio