ITGlue - IT Documentation

[MattGibson]

Hi Everyone,

 

We are a growing MAT and our OneNote is becoming extremely difficult to manage as more schools join.

 

Currently we document all networking details in one central OneNote including passwords, cor switch configurations etc...

 

I’m looking into ITGlue, which is expensive but I think the benefits outweigh the costs.

 

If you have any experience or feedback with them please let me know.

 

Would also be interested in what systems you are using for documentation.

 

Regards

Matt

[mattjones]

Sorry to bring up a really old post, but did you go with ITGlue or something else?

 

Thanks,

Matt

 

- - - Updated - - -

 

Sorry to bring up a really old post, but did you go with ITGlue or something else?

 

Thanks,

Matt

[MattGibson]

Yes, we went with ITGlue. It is expensive but I do feel its worth they money (although I'd like it to be cheaper!)

 

We had a trial of Passportal Ocular Docs, it was good and had the added functionality of changing passwords at intervals such as you domain admin account but in terms of documentation at the time was lacking compared to IT Glue.

 

Ours is used across all 12 schools, when we on-board a new school as part of them joining the trust they need to document all information into IT Glue. There's a full audit trail should you need to see who's viewed or changed anything, we are also using the integration with Datto and that seem to be working well.

 

Most of the assets are templated but fully customizable, let me know if you need anything else.

 

Regards

Matt