Kerboodle Log-in on Chrome GPO issue

[Columbo911]

Staff have been getting an issue when they try to log in to Kerboodle on Google Chrome lately. When they try to log in to the website, instead of authenticating their log-in, it takes the user straight back to the Log-in screen.

 

Everything works fine when logged in to a local admin account where no GPOs are applied, so i'm guessing that this is down to a GPO setting but i've been unable to resolve the problem.

 

Anyone have any ideas about what might be causing it?

[Steve21]

Do you happen to have the old Smart Ink addon enabled? We find that breaks a lot on Kerboodle etc

 

Steve

[Columbo911]

Would that be a Chrome Extention or something installed with the SmartBoard Software?

[Steve21]

The normal one via the Software, Not specific to Chrome breaks a lot on things if you use the old version still

 

Steve

[gumbygaz]

Have you got Impero? As we had this, whitelisted it in Impero and all was well again.

[Columbo911]

I disabled 'start SMART Ink when you log on', but i'm still getting logon issues on Kerboodle.

[KibosJ]

Have you got Impero? As we had this, whitelisted it in Impero and all was well again.

 

We've had to do the same previously, Impero seems to block some sign in pages.

[Mic_Impero]

Hi all,

 

A little while back, we changed the way we interrogate SSL, as we previously experienced some scenarios as you're describing. Since we've changed the way we work with this, we've not had any more reports. Please ensure you're on the latest version of Impero for the correct BHO, and have downloaded the latest Chrome extension (1.1.6) if using Chrome. If any of you need further information on this please feel free to send me a PM and i'll get the details over to you.

 

Mic @ Impero

[Columbo911]

We've had to do the same previously, Impero seems to block some sign in pages.

 

I can see an Allow List in Group on Impero, but it say's that the allow only list restricts all websites except those in the list.

 

Is there there somewhere in Impero where i can add an exemption for it?

[Mic_Impero]

You may whitelist by right clicking on a group (entire network if appropriate), selecting Advanced Policies, Click 'add' to create a new policy, choosing type whitelist. Give it a name, and then click on the right hand side to add a new policy item, select type URL and specify URL. Ensure that you enable the policy in the advanced policy window before exiting.

 

Indeed an Allow list is the opposite of block in that the specified site(s) will be the only site(s) allowed, everything else will be blocked. Whitelist will stop Impero from doing anything with the site specified; bear in mind this includes captures and blocks, etc.

 

Mic @ Impero

[gumbygaz]

Hi all,

 

A little while back, we changed the way we interrogate SSL, as we previously experienced some scenarios as you're describing. Since we've changed the way we work with this, we've not had any more reports. Please ensure you're on the latest version of Impero for the correct BHO, and have downloaded the latest Chrome extension (1.1.6) if using Chrome. If any of you need further information on this please feel free to send me a PM and i'll get the details over to you.

 

Mic @ Impero

 

Ah right, we're using 1.1.3 - I'll drop a message to support for the details to update.

 

Thanks

[Columbo911]

It's been fixed, it was Impero causing the log-in issue and adding a whitelist fixed the issue.

 

Many thanks!