[ipad] iPad stuck on Activation Lock after factory reset

[AJWhite1970]

Hi

 

I've got a teacher/friend who has reset their personal iPad I assume from maintenance mode and now it's going back through the factory settings screen but after the connection to a wifi network it stops with the Apple Activation Lock screen.

 

Said user doesn't know the Apple ID or have the PC itunes was run from as it was a gift from an ex boyfriend and they didn't exactly depart on speaking terms... She is the legal owner of it before you ask!!

 

Is there a way to get round this or is it totally forked and going to have to be thrown away. There is nothing on it that she wants to keep, just wants a complete wipe and rebirth.

 

TIA

Andrew

[tmoon-mint]

Contact Apple Support with proof of purchase. Without that there is no way around it as it is an anti theft measure.

[internetuser]

Apple Store

[Brimstone]

Contact Apple Support with proof of purchase. Without that there is no way around it as it is an anti theft measure.

 

There is a way round this if you have an MDM that supports Activation Lock removal...

[Blue_Cookeh]

There is a way round this if you have an MDM that supports Activation Lock removal...

 

I don't think a personal device is going to be enrolled in MDM, though

 

I've had this done before for a few devices at a previous job. You can either take it to the Apple Store with proof of purchase (receipt, usually needs the serial number on it), or you can do an online chat/call Apple Care who will ask you to email the details and a scan of the proof of purchase to them, who will then pass it to a specialist team to deal with. Last time I did it, it took about 4 days via the online chat method.

[AJWhite1970]

Hi

 

Thanks for all the suggestions, in the end she binned it and got another as no chance of a receipt etc as ex is somewhere on the other side of the world and she's not that bothered where...