[1703, cu] Windows 10 and Smart E70 Display

[newpersn]

Got problems with Windows 10 and Smart E70 display. (this worked on the same computer on W7)

 

Trying to set up the display and all device manager is saying

 

"Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed."

 

I have tired other ports (including a USB3 port and still no luck. I havent tired another cable yet but i got 2 rooms doing the same problem.

 

Its a MSI H81M-P33 with a Pentium Dual Core, All Drivers are installed via the website.

 

Any ideas?

[MrMDStreet]

We are also experiencing the same issue here. I am investigating and will let you know if I find anything. I have found that the E70 will work if it is connected directly into the computer rather than a wall mounted AV unit (USB extension/HDMI etc.)

[MrMDStreet]

I have found a few references to it being an issue with fast boot being enabled in the power settings. I have been investigating in one of our classrooms and have managed to also changed the error in the device manager to 'Unknown USB Device (Set Address Failed)' by changing Power Options - USB Settings - USB Selective suspend setting and set it to 'Disabled'

However most information that I have managed to locate from good has something to do with fast boot being enabled on the device but the option is only visible when hibernation is turned on (from elevated command prompt type 'powercfg /h on') and the option for fast boot will be available if you go into the power settings in the control panel and 'Choose what the power buttons do' on the left menu. Then change settings that are currently unavailable then untick 'Turn on fast startup' and reboot.

 

Not been able to fully test this at the moment but will be today.

[newpersn]

I replaced the machine with an older i3 and Intel M/B and it seems happy.

 

I need to remember to have it unplugged during OS install. I sure it install the wrong driver and wont reinstall.