Deployed printer shows up but won't print

[gsk]

Hi All,

 

I'm having an issue with a printer (the only printer on the network) which is deployed through Print Management. The printer shows up for the user, but when a document is sent to it, it doesn't print. I can manually add the shared printer on a local account and print fine, i can also print directly from the server. Any ideas on where to start with this?

 

Thanks,

[6Foot2]

1. Do you have PaperCut, or similar? If you do it should list a reason for the print job having been unsuccessful.
   
2. Does the printer have the correct IP/port? I set up an IP based printer last week and found that the port had flipped over to a non-IP port. When I corrected this at the server it started printing again.
   
3. Does the printer recognise the correct paper size? Users sometimes complain that their print jobs do not complete. Upon investigation, I have sometimes found that they have sent a legal size document to the printer when it is expecting an A4 print job.
   

 

HTH.

[gsk]

Thanks for responding @DaveP . I had a brainwave triggered by the test page I printed from the server: It said Driver - Type 4 User Mode and I remembered reading something ages ago about windows 7 having issues with it. I reinstalled the printer with a type 3 driver, and deployed it through Print Management and it worked first time!