Open Source Helpdesk

[Whitestar]

Hi

 

Does anyone here use or know of a good open source helpdesk.

 

I have tried a few, but they weren't that good.

 

I'm looking for something along the lines of DNA helpdesk, without the massive price tag.

 

Thanks in advance

Mark

[pmassingham]

Liberum

 

http://www.liberum.org/

 

Free and easy to set up on a web server.

[fafster]

Liberum

 

http://www.liberum.org/

 

Free and easy to set up on a web server.

 

I'm playing about with it now, but have hit a stumbling block when trying to create categories.

 

There's a selection field called Primary Rep, and I need to pick something in it, along with category title, before it will save the entry to the database. Trouble is, there's nothing in the Primary Rep field for me to select. I've checked the corresponding database entry, and it's for field called 'rep_id'.

 

I can't find any documentation to explain what this field does, nor am I receiving an answer on the helpdesk's forum.

 

Really frustrating, as I want to roll it out before too long.

[fafster]

Never mind. Sussed it in the end. Turns out that Rep is short for "Techie guy in charge of this category."

[CyberNerd]

Hi

 

Does anyone here use or know of a good open source helpdesk.

 

http://bestpractical.com/rt/

is pretty good.

 

wikipedia has an article comparing ticketing systems:

http://en.wikipedia.org/wiki/Comparison_of_ticket-tracking_systems

[plexer]

Mylittlehelpdesk http://www.mylittlehelpdesk.co.uk

 

Ben

[acrobson]

You could also try Spice works, we have an in house devloped app and have a link up with the LEAs system, but this is what i have used in the past as it does a hell of a lot more than just a helpdesk facillity, asset management, inventory as well as remote management etc, best of all it's free and links up with AD. There's no harm in giving it a try. Hope this helps.

 

http://www.spiceworks.com/