Outlook issues

[sydborn]

Hi

 

 

I created a new domain (server 2016) I migrated my users to the new domain and now users can't log onto outlook on their machine(start/outlook)

 

it keeps failing to set outlook each time but they are able to logon to the online version

[cpjitservices]

OK Have you tried a new mail profile ?

[sydborn]

Updates: I have tried creating the outlook at home for a member of staff and it work. I am thinking it has to do with my DNS in the school. So Please any ideas of what I can do to my DNS to allow outlook work?

 

Thanks

[cpjitservices]

This is usually the one stop shop for troubleshooting issues like this.

 

Run it on affected machines.

 

https://testconnectivity.microsoft.com/

[sydborn]

It failed the test.Extract of the result below

 

Testing Outlook connectivity.

The Outlook connectivity test failed.

Additional Details

Elapsed Time: 14637 ms.

Test Steps

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for Email account here

Testing Autodiscover failed.

Additional Details

Elapsed Time: 14636 ms.

Test Steps

Attempting each method of contacting the Autodiscover service.

The Autodiscover service couldn't be contacted successfully by any method.

Additional Details

Elapsed Time: 14636 ms.

Test Steps

Attempting to test potential Autodiscover URL https://schoolname.net:443/Autodiscover/Autodiscover.xml

Testing of this potential Autodiscover URL failed.

Additional Details

Elapsed Time: 1816 ms.

 

 

 

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.

Autodiscover settings weren't obtained when the Autodiscover POST request was sent.

Additional Details

Elapsed Time: 566 ms.

Test Steps

The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://schoolnamehere:443/Autodiscover/Autodiscover.xml for user Email account

The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.

Additional Details

A Web exception occurred because an HTTP 404 - NotFound response was received from Unknown. HTTP Response Headers: X-Logged-In: False X-Content-Powered-By: K2 v2.7.1 (by JoomlaWorks) Pragma: no-cache Keep-Alive: timeout=5, max=100 Connection: Keep-Alive Transfer-Encoding: chunked Cache-Control: no-cache Content-Type: text/html; charset=UTF-8 Date: Thu, 24 Aug 2017 12:00:34 GMT P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM" Set-Cookie: 919345d4ff5fdc3857c07fd6913c598f=0d2k6hlm7p4vnfbf7uhmkrjtp3; path=/; HttpOnly Server: Apache

Elapsed Time: 566 ms.

Attempting to test potential Autodiscover URL https://autodiscover.schoolnamehere:443/Autodiscover/Autodiscover.xml

Testing of this potential Autodiscover URL failed.

Additional Details

Elapsed Time: 12208 ms.

 

 

 

 

This is usually the one stop shop for troubleshooting issues like this.

 

Run it on affected machines.

 

https://testconnectivity.microsoft.com/

[cpjitservices]

ok have you got an A / CNAME record for your domain pointing to your domain for autodiscover?

 

Basically, you're getting a 404 not found for your Autodiscover

[sydborn]

No,

 

Please show me an example on how to do that.

 

Thanks

 

ok have you got an A / CNAME record for your domain pointing to your domain for autodiscover?

 

Basically, you're getting a 404 not found for your Autodiscover

[cpjitservices]

for example:

 

if your domain is .... brantinghamhighschool.sch.uk you would need to log on to control panel for that domain and add an A record or CNAME to point to autodiscover.brantinghamhighschoolsch.uk

[sydborn]

Thanks

 

I have this in my office 365 on the domain tab -CNAME

-

autodiscover

autodiscover.outlook.com

1 Hour

DO I need to do this in the DNS?

 

 

 

 

for example:

 

if your domain is .... brantinghamhighschool.sch.uk you would need to log on to control panel for that domain and add an A record or CNAME to point to autodiscover.brantinghamhighschoolsch.uk

[cpjitservices]

Thanks

 

I have this in my office 365 on the domain tab -CNAME

-

autodiscover

autodiscover.outlook.com

1 Hour

DO I need to do this in the DNS?

 

 

 

 

 

Oh your on O365 for email ? If thats the case you shouldnt need to do anything as far as I'm aware ?

[cpjitservices]

Have you tried creating a new profile?

 

I would also add autodsicover.outlook.com to the host's file on a machine as a test, IP is 40.101.12.8

 

To test.

Edited August 24, 2017 by cpjitservices

[Domino]

if you can't ping autodiscover.{youremaildomain} internally then you will need to add a cname for that to autodiscover.outlook.com

[cpjitservices]

as Above. Was going to suggest that if adding to the host's file worked.

[sydborn]

I can ping autodiscover and I get a response.

 

if you can't ping autodiscover.{youremaildomain} internally then you will need to add a cname for that to autodiscover.outlook.com

[Domino]

If you run an nslookup to it, is it an internal server replying, or a non-authoritative answer? Does it resolve to autodiscover.outlook.com?

[sydborn]

 

That is what I get when I ping

[cpjitservices]

Hmmmm strange it should be working....

 

There isn't some sort of security software on the machines blocking Outlook from working properly?

Edited August 24, 2017 by cpjitservices

[timbo343]

What filtering device are you using? Could it be something is blocking this on your filter? It's strange how you can ping and get a reply. Have you got modern authentication enabled on Exchnage online?

 

Have you allowed the list of IPs through your filter? I had an issue with autodiscover and the certificate, turned out to be the IPs for exchange online had to be bypassed for https inspection.