Apple TV's vanishing from network

[Nollzy]

Hi all,

 

I'm looking after a school that's got about 18 Apple TV's on the network, some WiFi, some wired. On a regular basis they'll disappear from the list of available devices, even if you can see on the screen that it's got an active connection. As this is happening on both WiFi and wired, I'm not sure where to go, I've tried factory resets, changing them to the other network option where available, the problem persists. Does anyone here have any ideas?

[Andycat]

We get this, and have for years. Just have to reboot them and they reappear. Apple told us it's because "they're a consumer device, not enterprise". Very helpful.

 

If there is a solution, I'd be glad to hear it!

[synaesthesia]

Perhaps plug them in with one of those timer sockets that turns them off every night then on again every morning so they always get a restart.

[Nollzy]

We get this, and have for years. Just have to reboot them and they reappear. Apple told us it's because "they're a consumer device, not enterprise". Very helpful.

 

If there is a solution, I'd be glad to hear it!

 

That sounds a lot like the same stance they have with the iPads, I was at a conference with my previous job and the Apple Sales Manager for the state got up and said "Most businesses and schools by iPads for the wrong reasons, they were built, designed and are classified as an entertainment device, not a productivity device. If people want productivity devices, we make a very good laptop."

 

I had a feeling it would be something similar with the Apple TV's, but was hoping someone may have had a fix.

[southhamster]

Have you tried a firmware update?

That seemed to make them more reliable.

I've had two that bricked themselves for no reason but luckily connecting via iTunes USB recovered them. The lack of proxy settings is also really annoying.

Overpriced and not good enough.

[Nollzy]

Have you tried a firmware update?

That seemed to make them more reliable.

I've had two that bricked themselves for no reason but luckily connecting via iTunes USB recovered them. The lack of proxy settings is also really annoying.

Overpriced and not good enough.

Yeah, I've tried firmware updates on a couple, with no noticeable improvement.

As Andycat said, they're consumer devices, not enterprise and not fully designed for the environment they're being used for, happens all too often with Apple devices.