Caretaker Request Log

[ricki]

Sorry os ticket I hate auto correct

[Liam]

Os ticket is customisable. I had my web guy change bits to colour code things like priorities and change columns etc. Ours looks cool now.

 

Manage engine now offer theirnstandard service desk for free! It's very good.

[gomalley]

Os ticket is customisable.

Yea, I've done a couple of bits on ours, but unfortunately not got a "web guy"!

[HTCPCP]

We use a google form, that goes onto a staff viewable (but not editable) google sheet. All embedded on the staff intranet, so students can't play around with it. (also tracks staff email address too for when they are in 'such a rush' that they can't type their name in the box...

[HBPS]

I am trialing Microsoft Teams planner in O365 worth a shot for free

[googlemad]

osTicket is good but it requires quite a lot of set up to get it how you want it, but our Estates department hated the idea of jobs coming through tickets as they just preferred the good old 'just get the stuff fixed' workflow!

[ricki]

You mean they don't like being tracked