[ms office - 2010] word error message - disk space

[Nwaynebarwell]

Hello

 

We seem to have an issue with a teachers laptop, she is one of two people in the school who has a windows 10 machine and seems to have an issue with word where every time she opens word it will come up with a message saying "there is not enough memory or disk space to complete this operation", however she has 25GB space free

 

I have looked into this myself and have tried the following

 

reinstalling office - didn't work

starting word with /a - worked at first but after i went off word and loaded it in normally it came up with the same error

deleted the word data in registry - didn't work

replaced the normal.dot file - worked at first but after a reset didn't work

 

she is running windows 10

version of office is 2010

 

any ideas on how to fix this is greatly appreciated, i am willing to give the things i just listed another try

[bald_pig]

Made sure she has the correct permissions to modify the normal.dot file?

[Nwaynebarwell]

Hello

 

she does have the permissions, I done it on her account

[bald_pig]

Did you check permissions before and after the restart?

[Nwaynebarwell]

I did not, surely permission haven't got anything to do with as the other teacher with a windows 10 machine would be experiencing the issue as they would have the same permissions

[ITGURU]

Copy and paste the data into a new document - worked for us when we used to get this, either saying disk full or out of memory. Was nothing to do with either but copying into a new document then allowed it to save.

[ReadTheNetwork]

Have you tried clearing her Microsoft Office profile? Worth a shot, might be something else corrupted in there. I presume it works normally for a different user?

[Nwaynebarwell]

same issue on all users

[ReadTheNetwork]

Office 2010 32 or 64 bit?

Is it the same even for the local admin?

[Nwaynebarwell]

64 bit

[Nwaynebarwell]

same for local admin as well

[ReadTheNetwork]

I'd recommend trying the 32bit even if you're running 64bit OS. There can be some odd issues with 64bit Office products. For example VBA code, Sharepoint, Office extensions and Office controls with no 64 bit alternative

 

Edit:

There's not much that's offered in 64 bit over 32bit for Office 2010.

https://support.office.com/en-gb/article/Choose-between-the-64-bit-or-32-bit-version-of-Office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261?ui=en-US&rs=en-GB&ad=GB#32or64Bit=2010

Edited June 7, 2017 by ReadTheNetwork

[Nwaynebarwell]

Thank you I will give this a try, i will let you know if the results

[Nwaynebarwell]

Hi we are still experiencing an issue with this,

 

Any ideas on a fix?

 

Thanks