ID & Print

[superteech]

Hi all,

 

We've recently gone down the route of ID&Print in school, as our printing/toner/paper costs are phenomenal. This has been set up by Konica Minolta, from whom we lease the printers. When they have been in school, they've been understandably reluctant to do anything server-side.

 

We've had a few teething problems with printing from Publisher, which seems to be now generally working, but users are still unable to print from Chrome (no option to input PIN comes on screen) or Photos in Windows 10 (jams up the print queue and has to be cleared on the server (running Server 2012). Chrome was jamming the queue too, we thought we'd fixed it with a script, but now it just doesn't do anything. Edge is not supported by ID&Print at all.

 

I've suggested workarounds, which have limited success, but users and management are understandably getting frustrated.

 

Does anyone have any experience with this particular print code system, and any advice please?

 

Thanks for reading,

 

Kat

[MatthewL]

Edge is a massive PITA printing full stop regardless of what devices you use. Publisher and Excel also store print preferences within the document so depending how it has been saved that can cause issues.

 

My recommendation would be if you can force the driver to retain all print jobs and then release, not sure as I've never used this kit if its possible. The ideal solution would be to invest with PaperCut, its vendor neutral so can be used on what ever you have going forward. What you save you will pay for PaperCut with plus you can manage any other printer on the network too.

[superteech]

Thanks for your reply, Matthew.

 

Edge is a giant PITA for a lot of the online resources we use, so Chrome is forced as default anyway.

 

I can't see SLT going for PaperCut without all avenues being explored in the current free solution first. Money is very tight, as it is in most schools, and I've seen massive cuts to my ICT budget over the past two years.