Smoothwall authentication/Google download issues

[TMBS]

Hi

 

I'm having issues across our school with Chromebooks connecting to the Internet and giving a 'Your connection is not private' error with the red shield giving an 'unable to communicate with authentication service'. We are also having issues with staff downloading from our Google Edu email, Classroom, etc.

 

We updated Smoothwall to Inverness a week ago so not sure if it's got anything to do with that? I logged a call with Smoothwall last Thursday but have still had no reply and they Support line goes to answerphone...

 

Reading some of the comments on here there are a few people having this issue. Is it a Smoothwall, or Chrome problem and is there anything I can do to rectify it?

 

Thanks

Tracey

[Wave9_Stuart]

There was a recent update in the Chrome Browser from V57 to V58. The problem was limited to the browser and Google search. It's impacted on lots of internet service providers filtering systems.

It may be worth speaking to Smoothwall to see if this is the problem, maybe?