In box into helpdesk

[nicholab]

Should I feed whole in box into the helpdesk? There is a sperate address for support but it's a group. Some stuff gets sent to my inbox box should I feed my whole email into spiceworks or just the support one I would need to create a mailbox.

[Edu-IT]

I'd say just support email address as you may get personal emails which don't need tickets. If anything is sent to your personal inbox that is support related then you can either log it on Spiceworks yourself or send it back advising that it needs to go to the support address.

[nicholab]

I better turn that address into s mailbox and get spiceworks to pick it up.