Stormborn15 Posted March 28, 2017 Posted March 28, 2017 Anybody using Genee Boards that have calibration / interactivity issues with the latest OPS-UNIT? Can't seem to get a consistent approach from Genee regarding the best drivers to use... Always end up having to re-install drivers or different versions... Bought a new OPS-UNIT that had Windows 10 on it originally - nothing worked so installed Windows 7 SPI on it . Worked for a couple of days and now have just been told that the board lost interactivity for around 20 minutes ... Am i missing something?.. feeling frustrated !
ComcenCraig Posted March 28, 2017 Posted March 28, 2017 I've not used Genee boards all that much to know what the exact issue you are having is however I do have a contact at Genee who may be able to help?
Stormborn15 Posted March 28, 2017 Author Posted March 28, 2017 I've not used Genee boards all that much to know what the exact issue you are having is however I do have a contact at Genee who may be able to help? Thanks for that @ComcenCraig - I've just raised a support ticket with them. Just that it seems to be a recurring theme and I'm not feeling overly confident about the drivers and software as they don't seem to be consistent so was more wondering if others had a similar issue and how / if it was resolved satisfactorily ... thanks though..
NikChillin Posted March 28, 2017 Posted March 28, 2017 We had issues with connectivity and I tried lots of different things, we are running win7 sp1 32bit and tried 64bit, it turned out to be the uSB power settings in Device Manager, not power options, we had to stop the OS switching off the power. Took ages to find this, it wasn't me either!
Stormborn15 Posted March 28, 2017 Author Posted March 28, 2017 We had issues with connectivity and I tried lots of different things, we are running win7 sp1 32bit and tried 64bit, it turned out to be the uSB power settings in Device Manager, not power options, we had to stop the OS switching off the power. Took ages to find this, it wasn't me either! Thanks @NikChillin - will take a look at the USB settings on the board
ColinP Posted May 12, 2017 Posted May 12, 2017 We Had a similer problem, Ours was traced back to teachers "switching users" rather than logging of - It keeps the Spark Server locked to the original user
Zipsterr Posted May 16, 2017 Posted May 16, 2017 We have not had many issues with our G touch screens but then again we do not have the built in OPS anymore - I find that many of the interactive screens with the OPS built in seam to be a bit more hard work when its come to calibration and interactivity. Call Genee technical or your re-seller. Any issues we have had with our screens have been dealt with by All Office Ltd who we got the screens from who I can only praise
alteseehund Posted March 14, 2022 Posted March 14, 2022 Genee boards are nothing but trouble. Avoid like the plague!
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