MrMDStreet Posted March 10, 2017 Posted March 10, 2017 Not sure if this is the right place but it seems to be the place where previous posts were. We have an Inventry system with a stand alone "quick scan" system. We have changed our servers recently as part of an upgrade and updated our IP range. The systems no longer sit on the old range and both have DHCP reservations but they do not seem to be communicating with each other. Does anyone have any idea how to get this up and running again?
hallb15 Posted March 10, 2017 Posted March 10, 2017 The Main Inventry unit will need to be updated with the new IP addr of the quick scanner unit. If you contact Inventry support they'll be able to tell you how to do it - they could even do it remotely if you tell them the new IP addr of the main unit. https://inventry.co.uk/contact-us/
MrMDStreet Posted March 10, 2017 Author Posted March 10, 2017 Ah, therein lies the problem. We no longer pay for the support part of the package as we are looking to move to a different system when fund become available.
foofighterjim Posted March 10, 2017 Posted March 10, 2017 The main Invertry unit does not need to be updated with the quick scan IP address, it is actually the other way around. There is a config file on the quick scan unit with the IP address of the Inventry server, you just need to change the IP in this file. Unfortunately I don't have anything to hand about what directory the file is in, I will have a look though some paperwork later to see if I made any notes. 2
foofighterjim Posted March 10, 2017 Posted March 10, 2017 (edited) Success!! I actually made notes on something! 1. Unplug the unit and then plug it back in to restart. 2. When the Inventry splash screen appears press the shutdown quick scan client button at the bottom of the screen. 3. From the desktop use the shortcut to open Microsoft Wordpad. 4. Use file and open to bring up an explorer window. 5. You should be in My Documents, if so go up one level and then down into \Application\QuickScan\ 6. Switch the view to all documents. 7. Open the config file, accepting the wordpad warning. 8. Set the IP address to the IP of the main Inventry unit. 9. Save the file and restart the quick scan again. 10. Test. Edit: Obviously, done at your own risk etc. Edited March 10, 2017 by foofighterjim 2
foofighterjim Posted March 10, 2017 Posted March 10, 2017 (edited) Success!! I actually made notes on something! 1. Unplug the unit and then plug it back in to restart. 2. When the Inventry splash screen appears press the shutdown quick scan client button at the bottom of the screen. 3. From the desktop use the shortcut to open Microsoft Wordpad. 4. Use file and open to bring up an explorer window. 5. You should be in My Documents, if so go up one level and then down into \Application\QuickScan\ 6. Switch the view to all documents. 7. Open the config file, accepting the wordpad warning. 8. Set the IP address to the IP of the main Inventry unit. 9. Save the file and restart the quick scan again. 10. Test. Edit: Obviously, done at your own risk etc. Edited March 10, 2017 by foofighterjim 2
MrMDStreet Posted March 13, 2017 Author Posted March 13, 2017 Success!! I actually made notes on something! And it worked a charm. Thank you so much. Means I have one needy person off my back now. 1
foofighterjim Posted March 13, 2017 Posted March 13, 2017 And it worked a charm. Thank you so much. Means I have one needy person off my back now. No problem, glad to help.
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