Gmail errors

[Sheridan]

All of a sudden we seem to be getting errors when some users are opening Gmail. Some see an error when clicking compose, others see 'Loading...' for a minute of so before the followng error text appears:

 

Error

Some  features have failed to load. If this problem persists, try reloading the page or using the basic HTML version.

 

Now the odd thing is this happens on Chrome and IE, on W7 and W10 and doesn't follow any pattern. Older or newer PC. We have a dedicated 300Mbps connection through our smoothwall UTM and aren't having any performance issues so I'm doubting connectivity issues. This has affected both staff and student accounts but only a handful so far.

 

I've run through the usual google recommendations (cleared cookies, cleared sign on cookies, disabled all labs (not that they use any), and even deleted profiles) but the problem persists.

 

Anyone else seen this errors start to pop up recently?

[TIOAOA]

It doesn't have anything to do with Rapport does it as per

 

http://www.edugeek.net/forums/internet-related-filtering-firewall/177769-chrome-random-crash-outs.html?highlight=rapport

[Sheridan]

It doesn't have anything to do with Rapport does it as per

 

http://www.edugeek.net/forums/internet-related-filtering-firewall/177769-chrome-random-crash-outs.html?highlight=rapport

 

No, we don't have Rapport on any PCs here. It happens on both IE and Chrome, both of which are locked down with no addins. Oddly we haven't changed anything recently (like policy settings etc)

[Sheridan]

Well its spreading here now, I'm expecting a growing pile of complaints by the end of the week! Clearing profiles/rebooting the UTM/etc has had no effect. It seems unlikely to be an OS issue as it effects 7/10. We have noticed the users who are having the issue have no issues using their gmail on their phones, but I guess that is a) a seperate app and b) not behind out UTM so it doesn't really prove anything.

[KibosJ]

Using Gmail here with Smoothwall and haven't noticed any problems. Is it just Gmail or other google services?

[Sheridan]

Using Gmail here with Smoothwall and haven't noticed any problems. Is it just Gmail or other google services?

 

Well I now know its the smoothwall thats causing it! If I disable authentication for mail.google.com it works fine, however the https inspection and content modification also then fail allowing users to login to any gmail account (school policy is to only use provided gmail account!)

 

So I'm stuck with this at the moment, Not sure if its something google or smoothwall have changed.

[chinesewhispers]

Not anything linked to this is it?

 

http://www.edugeek.net/forums/smoothwall-direct-support/176385-glamis-3-need-restart-web-proxy.html

 

What level of Smoothwall are you running?

[Sheridan]

We're on Glamis 3 but don't have the malware license anyway.

 

I could handle it if switching off authentication didn't also break the HTTPS Inspection and Content Mod but this clearly doesn't work. I thought that an authentication exception for our NTLM would put those into Unauthenticated IPs, which are in both the https and content mod categories.

 

Weird how this just started suddenly. We have made no changes to our UTM or GPO's recently to trigger this.

[SpaceInvader83]

Could it be your SSL inspect breaking it? https://support.google.com/chrome/a/answer/6334001?hl=en&ref_topic=3504941

[Sheridan]

Could it be your SSL inspect breaking it? https://support.google.com/chrome/a/answer/6334001?hl=en&ref_topic=3504941

 

I'm not sure as we've used https inspection on gmail along with content mods for years and its only just started failing - it worked a treat allowing access to only our gmail domain.

 

That article also doesn't mention whitelisting the mail.google.com url, which is the one that seems to fix/break it when authentication is applied.