EveryOne Print

[garethEds]

Good afternoon everyone,

 

Latest work involves trying to get our Chromebooks to print to our curriculum printers via EveryonePrint (Home - EveryonePrint Leading Mobile Print solution) - simply cannot get my printers to show as being online.

 

So the setup is....

 

pCounter is installed and running on our curriculum network. All is well. The server has been allowed through the various VLANS and port filtering to allow port 5222 to talk.google.com (as advised by EveryOnePrint Support).

 

EveryOnePrint is also installed on this printer and is configured to use Google Cloud Print. I have registered and shared the printer in Google CloudPrint and that seems to be working.

 

The Chromebooks are connected to our wifi network. This is on a different IP range and VLAN. For this, we have another server - a Mobile Gateway (also as advised by the documentation). Despite being on a seperate VLAN, the Mobile Gateway can see our print server and vice versa. The Mobile gateway can also telnet on port 5222 to talk.google.com (again as advised by the docs).

 

Everything is talking to where it should be yet our printers are still not showing as online. I know we (LEA and I) are missing something really simple. We have followed all of the documentation, allowed ports in and out - but something is wrong.

 

Has anyone any experience with this product and can advise?

 

Cheers

 

Gareth

[MatthewL]

I've had huge issues getting 5222 working via some LA's. I've often had to delete and re add the print for it to connect and show online in the past. Have you tried recreating the printer to Google?

[tavsd]

Hi Gareth, it's the main server that needs to be able to reach talk.google.com on 5222, so can you telnet from the main EveryonePrint server to Google?

[garethEds]

Hi Gareth, it's the main server that needs to be able to reach talk.google.com on 5222, so can you telnet from the main EveryonePrint server to Google?

 

Yes we can.

 

Gareth

[tavsd]

Can you PM the log files? (Admin -> Help -> Collect log files for support) and I can probably help you spot the problem.

[garethEds]

Hi TavSd - will do so. We have followed everything here:

 

Google Cloud Print: printer is reported as off-line - EveryonePrint Leading Mobile Print solution

 

We've even removed the Smoothwall device in the middle. Log files on the way.

 

Gareth