Office 365 Groups not opening

[steven_layton_sl]

We have been using Office 365 groups successfully now for a while, however I have two staff who have reported that when they click on one of their groups, the group does not open correctly.

 

So, the example below (taken from my own), I have clicked on one of the groups and it has opened the FILE/CONVERSATION/ONENOTE links etc. But for these staff when they click on their group, nothing happens. The same is true on the school network and on their home computers. It certainly did work until a few days ago.

 

Any ideas?

 

Edited November 1, 2016 by steven_layton_sl

[NicholasEsping]

When I have seen this it has been fixed by clearing the cache on the browser they are using.

[steven_layton_sl]

We got to the bottom of this and it was linked to the 3rd party product we were using to pull the groups out of SIMS. Once they fixed the bug we deleted all the groups, and re-created and it it now all works. A sledge hammer approach, but as we had little or no data in the groups it was the easiest way forward.

[Edu-IT]

We got to the bottom of this and it was linked to the 3rd party product we were using to pull the groups out of SIMS. Once they fixed the bug we deleted all the groups, and re-created and it it now all works. A sledge hammer approach, but as we had little or no data in the groups it was the easiest way forward.

What product is this?

[steven_layton_sl]

Hi, it is Ruler Connect. Ruler.co.uk