Frog Learn hangs when we have multiple logins

[backwellschool]

Hi All,

just wondered if any of you are experiencing an issue with frog learn when a class logs in say 32 students it hangs and denies logins.

 

Frog support have told us that our frog server of 5 years isnt a higher enough spec for frog learn even though they allowed us to continue with the upgrade. They will not provide me with any evidence that the server is over worked. I expected better for 5k a year support costs. It also takes them days to respond to open support tickets and they are currently ignoring my requests.

 

for those of you who don't pay for support how do you manage the server do you have root admin right to the server OS?

 

Many thanks,

Nick.

[bligh001g]

Hi Nick,

 

Have you spoken to someone at Frog recently? They've always been pretty snappy at handling requests that will have an effect on your platform like this one does.

 

You might want to try this Self Service portal they have, you can view your tickets and the status of them:

https://servicedesk.frogeducation.com/servicedesk/

 

Hope this helps,

George

[backwellschool]

HEHEHE the frog self service portal? we have had frog for 5+ years

 

Anyway Im please to say at the moment Frog (you) are providing me with a better level of support and hopefully we will have these problems resolved soon.

 

Thanks.

 

 

Hi Nick,

 

Have you spoken to someone at Frog recently? They've always been pretty snappy at handling requests that will have an effect on your platform like this one does.

 

You might want to try this Self Service portal they have, you can view your tickets and the status of them:

https://servicedesk.frogeducation.com/servicedesk/

 

 

 

Hope this helps,

George