Chrome OS Management - The device owner has disabled developer mode.

[RJohnson91]

Hi all,

 

I have a question about Chromebooks.

 

We have a couple of Chromebooks that have been previously managed but now the log in details for the management console has been lost.

 

We have created all the new accounts and we are at the stage of enrolling the Chromebooks into our new management Gsuite.

 

However, when I go through the usual press Esc + refresh + Power AND then Ctrl + D for development mode it displays The device owner has disabled developer mode.

 

This is because it was enrolled previously and now due to lack of credentials we cannot get back in to enable developer mode.

 

 

Does anyone know how to get around this, I have tried a rebuild USB from the google chrome app and no luck.

 

Any help would be great, I'm stuck at the moment.

 

Ryan

[RJohnson91]

This has now been resolved.

 

An FYI to anyone experiencing this problem, which I'm guessing is no one because I've had no replies!

 

You have to ring up Google's support line and quote some information about the old account that you can't access any more and they will transfer the licence information over to your new domain.

 

Once this is done, you can re enroll your Chromebooks.

 

Ryan