Kcom/Capita inthehive contact

[nathan]

Does anyone have any contacts for senior members of the helpdesk team, i've been waiting 4 days for a simple domain name tag change which is causing issues.

[CapitalBytesSupport]

Hi Nathan,

 

You could try [email protected] she deals with the cancellation process for O365, DNS and the like so may be able to help

 

Matthew

eSafety4schools (formerly Capital Bytes LTd.,)

[Jobos]

I know this is slightly OT but moving DNS away from Capita is the way to go. Try using Vidahost which offer free DNS hosting for schools, then you can make your own changes.

[nathan]

I know this is slightly OT but moving DNS away from Capita is the way to go. Try using Vidahost which offer free DNS hosting for schools, then you can make your own changes.

 

We are moving our DNS, Email and Hosting away from Capita. We are also moving our broadband away from KCOM.

[CapitalBytesSupport]

Hi Nathan,

Hopefully Nova was able to resolve your DNS issue, if not let me know we have moved many schools off of some/all Capita services and the associated network KCOM or others

Cheers

Matthew

eSafety4schools ( formerly Capital Bytes)

[nathan]

Hi Nathan,

Hopefully Nova was able to resolve your DNS issue, if not let me know we have moved many schools off of some/all Capita services and the associated network KCOM or others

Cheers

Matthew

eSafety4schools ( formerly Capital Bytes)

 

Thanks Matthew,

 

We submitted the cancellation forms on Monday, i had to chase just to get conformation of them receiving them. The only update i have managed to get from them is "Unfortunately I don’t, I will try to get somebody to give you a call with an update as sson as it is available."

 

Nothing from them since then.

[Norphy]

We've just moved away from Openhive. Capita's communication throughout was poor at best. Such a relief to be directly managing our O365 instance now.