[ipad] Apple Classroom does not function properly

[uzuncakmak]

Hello.

 

We have been struggling with Apple Classroom for the last few week or so. I have an iPad Pro with the profile coming over-the-air from Apple Configurator on a mac mini with MacOS Sierra. Apple Classroom works fine unless I activate my personal iCloud account. If I activate, Apple Classroom shows some of the student iPads offline and some of them online. And those online ones remain online for a minute or two and then disappear to offline again. And again after some they may appear again. If I sign out of my iCloud account then Apple Classroom works fine again. I tested Classroom on an iPad Air 2 and it works fine there! What do you think the problem is?

 

Thanks a lot in advance.

[Brimstone]

You've not mentioned any MDM, this is required for Apple classroom to work, the MDM has to be configured as well..?

[uzuncakmak]

You've not mentioned any MDM, this is required for Apple classroom to work, the MDM has to be configured as well..?

 

We are using Apple configurator.

[Brimstone]

Then Apple Classroom will NOT work....

[uzuncakmak]

Then Apple Classroom will NOT work....

 

Do you mean that we need a third party MDM solution to get system work and cannot do it with Apple Configurator only?

[mikkydoos]

Yes. You need an MDM solution.

 

U may also need DEP.

 

Meraki MDM is free for up to 100 devices.

[Griff]

If over 100 devices I would recommend Lightspeed in a combination with DEP. Lightspeed have plenty of documentation on how to get started.

[uzuncakmak]

I do not then understand how I get Apple Classroom to work without any MDM solution in place other than Apple Configurator and Profile Manager :S

[Griff]

Just get an MDM your life will be so much easier...

[mikkydoos]

I do not then understand how I get Apple Classroom to work without any MDM solution in place other than Apple Configurator and Profile Manager :S

 

An MDM solution allows you to manage your devices from the cloud, rather than having to put them in a trolley and update them manually.

 

My MDM is Cisco's Meraki.

 

 

Apple configurator and Profile Manager are NOT MDM platforms.

 

 

I do the following:

 

1. Use Apple configurator to add the initial setup profile, security certificates and any necessary app (e.g. my MDM's app) to the devices

 

2. Enrol each device into the MDM

 

3. Manage any change in settings / apps from the cloud.

 

 

The MDM is where you will push Apple classroom settings to each device.

 

 

 

Simples.

Edited October 4, 2016 by mikkydoos

[mikkydoos]

Look...

 

https://help.apple.com/classroom/ipad/1.1.1/#/cadc1b9b4f8a

[Brimstone]

I do not then understand how I get Apple Classroom to work without any MDM solution in place other than Apple Configurator and Profile Manager :S

 

 

Profile Manager IS an MDM solution......But it's not the best, you didn't menton Mac OS X Server?

[buzzard]

agreed Profile Manager is a Mobile Device Manager, not sure why people think it isn't....?