Frog Problem with modifying users

[lmgtfy]

We have a problem with Frog whereby in the toolkit if I edit a user it pops up with a message saying the following:

 

 

It doesn't matter what user I edit it can be a student, teacher or even a parent. It happens if I edit any field and when I go back into the user the Login Profile is then missing.

 

Now normally I would contact Frog but the powers that be said they were no longer happy to pay for Frog so we don't buy support from them any longer.

 

Does anyone know how to get around this issue?

 

The only way I have managed to get around it is to export the user and then make the changes in the CSV and re import the changes.

 

I have a feeling this may have even happened because we have stopped paying because it mentions contacting them to add more users?

 

Any help much appreciated as ever

 

Cheers

[Steve21]

We don't pay support and never had that problem.

 

You sure it isn't too many admins logged into portal? Or just lots of old users who haven't been deleted last previous years?

 

Steve

Edited September 28, 2016 by Steve21

[lmgtfy]

We don't pay support and never had that problem.

 

You sure it isn't too many admins logged into portal? Or just lots of old users who haven't been deleted last previous years?

 

Steve

 

Thanks Steve, that gives me hope we might be able to fix it then at least seeing your not paying either.

 

Yes I was just a bit sus as its only been a month since we stopped paying and its the first time I have seen this.

 

There are only a couple of admins setup and I'm the only one logged on at the minute to the toolkit for sure. It could be old users I guess never thought of that I'll look into it. Not sure how you only see Toolkit users are they the same as administrators I guess?

 

Cheers for your help much faster than I ever got from Frog :-)

[lmgtfy]

@Steve21 Just checking through everything I can think off. Looking at the Roles in the toolkit I did a search for Toolkit to see which users have toolkit access. I haven't changed ours but it currently looks like this:

 

 

Does this look the same as yours?

 

Cheers

[Linfit]

Its been a while since I used Frog and the screens may have changed, so I could be way off base on this.

But just looking at that screen, all the teachers, governors, parents and staff have toolkit access - is this correct ?

On ours, only the admins and one or two other people had access to the toolkit. Does the error go away if you remove toolkit login access to one of those groups, say Parents, which would dramatically reduce the number of toolkit users ?

[lmgtfy]

Its been a while since I used Frog and the screens may have changed, so I could be way off base on this.

But just looking at that screen, all the teachers, governors, parents and staff have toolkit access - is this correct ?

On ours, only the admins and one or two other people had access to the toolkit. Does the error go away if you remove toolkit login access to one of those groups, say Parents, which would dramatically reduce the number of toolkit users ?

 

Yes this doesn't look right to me either, thats why I am hoping @Steve21 can double check for me before I change any settings when he gets a chance. I wish it had been a while since I looked at Frog last ;-)