Facetime not working

[Aldmi]

Hi,

 

Started having a strange issue with facetime since the start of the term.

 

If a user tries to facetime someone in school it connects and works fine. However if they try and call someone external it just continually rings and nothing happens.

 

I originally thought this could be the firewall (fortinet) block the application but can't see anything in the logs to show this. I even made a new policy on the firewall that made my ipad exempt from all the blocking policies, but again the same problem.

 

Has anyone seen this before?

Edited September 19, 2016 by ZeroHour

[Danp]

Yes, Facetime does not work on any device here with Smoothwall.