Hap Log in Issue

[spluckrose]

Hi all

 

We have been using hap for ages, I did a full reinstall over the summer to version 10.5 tested and it was working great. Not changed anything since but any new users to the network cant log in to HAP they get the following error "Either your Username or Password was Incorrect or you do not have permission to access this site."

I have changed the passwords to something simple and also created a new user called testHAP and I still get the same error. I have checked the AD settings for HAP and re-entered the admin password just to make sure its accessing AD

We are using IIS v8 server 2012

 

Any thoughts would be good

 

Thanks

Simon

[ITGURU]

Check you have followed the install instructions correctly for setting the folder and IIS permissions. I;ve had similar issues in the past and it was down to the application pool settings so I had to create a new one and assign that one to the site.

[spluckrose]

Thanks ITGURU, Just tried your suggestion but still got the same issue, Looks like I may have to do a full reinstall again

 

Simon