Lead Engineer - The Dean Trust, Manchester - £22443

[mward]

Hi all,

 

Just thought I'd let you know of a new vacancy I'm recruiting for at The Dean Trust (Welcome - The Dean Trust).

 

Advert goes live early next week, but thought I'd give you an early start! :-)

 

We are seeking to appoint a suitably qualified, experienced and enthusiastic person to join a friendly and supportive team. The post attracts the salary Scale 6 Point 26 £22,443 per annum, pay award pending. Working hours are 36.25 per week, 8am – 4pm Monday to Friday, full time.

 

 

Job title

Lead Engineer (Dean Trust Central)

 

Reporting to

IT Team Leader (Dean Trust Central)

Job Purpose

To provide proactive & reactive hardware, software & peripheral support to all Teaching & Learning staff, Governors, visitors & third parties in line with School and Trust requirements

 

Key responsibilities

• To provide 1st & 2nd line hardware, software & peripheral support to all Trust staff, students, third party visitors and Governors

 

• To complete helpdesk incident & problem requests in line with internal policies and procedures, ensuring compliance with these at all times

 

• To take proactive & reactive support of all user operated IT & AV equipment, ensuring that downtime through consumable life expectancy is kept to a minimum

 

• To act as the technical escalation point for User Support Officer escalated support at their site(s)

 

• To work collaboratively across the Trust, to share information within the IT department (through the production & use of Knowledge Base articles and User Guides)

 

• To attend weekly IT operations meetings (either in person or via Video Conferencing) with up to date IT support information about their local site(s)

 

• To understand the essential requirements of complex networking systems

 

• To provide Operating System level support in Windows 7, 8, 8.1 and all current versions of Microsoft Office & other applications used across Trust schools

 

• To provide Server Operating level support in Server 2003, 2008 and 2012 (supporting new and existing applications)

 

• To ensure audit information at their local site(s) is accurate, up to date and that all staff have signed relevant documentation relating to Acceptable Use of IT and hardware asset deployment

 

• To report security breaches (such as Anti-Virus, Content Filtering, unauthorised access attempts) to the Group IT Manager if discovered during routine support

 

• Ensure Teaching & Learning requirements are met at their local site(s)

All employees have the responsibility to:

 

 

• Ensure any documentation produced is to a high standard and is in line with the brand style

• Be aware and comply with policies and procedures relating to Safeguarding, child protection, health, safety and security, confidentiality and data protection, reporting all concerns to the appropriate person

• Participate in training and other learning activities as required

• Participate in the Academy’s Performance Management process

• Provide appropriate guidance and supervision and assist in the training and development of staff as appropriate

• To promote the area of responsibility within the Academy and beyond

• To represent the Academy at events as appropriate

• To support and promote the Academy ethos

• To undertake any other duties and responsibilities as required that are covered by the general scope of the post

• To undertake any other reasonable duties at the request of the Chief Executive & Academy Principal, Executive Principal and Head of School

 

 

The job description will be updated as required in consultation with the post-holder.

 

 

Education and Qualifications Essential

• Educated to at least GCSE level including an ICT related subject

 

Desirable

• Educated to degree level within an ICT related subject

• Microsoft / other ICT professional qualification

Experience Essential

• Previous experience in an ICT helpdesk/ICT support role in an education establishment

• Experience supporting a range of technologies, including but not limited to; laptops, PC’s, iPads, Surfaces, Projectors and IWB’s

• Ability to diagnose and repair a variety of hardware and software issues such as failed hard drives, smashed laptop screens and software errors / alerts

• Experience in the creation & management of users within Active Directory & Exchange

• Experience of Avaya Phone Manager software (1st line support)

• Detailed understanding of the latest Microsoft Windows Operating Systems & Microsoft Office packages

• Experience working with third party contractors & solutions providers

• Experience in upgrading applications such as SIMS.net

• Knowledge of deploying images through WDS

• Experience of System Centre Endpoint Protection

 

Desirable

• Experience in a busy multi-site ICT helpdesk

• Knowledge of creating & managing images through WDS

• Understanding of DNS & DHCP configuration

• Experience creating clear, concise and professional user guides, knowledge base articles and technical reference guides

• Experience of Citrix Application creation & management

Personal Attributes Essential

• Clear, concise and methodical worker with the ability to work both on their own and as part of a team

• Ensure they are compliant with internal processes and procedures

• Owner of a car/vehicle and insured to use this for work purposes

• The ability to change priorities quickly as required by the IT Team Leader (Dean Trust Central) or Group IT Director

 

Interpersonal Skills Essential

• Approachable, confident and articulate – the post holder will need the ability to convey technical issues / resolutions to users with a varying level of IT

• Analytical and methodical

• Ability and willingness to take ownership of tasks and work as a member of a team

• The willingness to share knowledge with team members, superiors and users

Desirable

• Understanding of when an incident/problem needs to be escalated to the next level of support

[ITJS2015]

Hi Mward

 

Is this salary on a scale point system or just set at that yearly income?

[mward]

Salary is on a pay scale, so will increase each year until at the top of the scale (and also depends on what point you enter the scale at).

 

Advert should be live by Friday, if you want more info contact me on here or PM me.