Ruckus Zone director - Cannot log in on chrome, fine in IE

[tj2419]

When i try log into our zone director using google chrome i get an error saying. Works fine in IE.

 

IP ADDRESS uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

 

Anyone else had this issue or know what could be causing it?

 

It used to work so guessing an update to chrome has possible broken it.

[ellsandell]

Try this workaround.

 

A proper fix would be to see if you ZoneDirector has some updated firmware, which would likely fix it.

[tj2419]

Try this workaround.

 

A proper fix would be to see if you ZoneDirector has some updated firmware, which would likely fix it.

 

Yer tried that but i don't seem to have that option in my version of chrome. Version 51.0.2704.106 m

 

Our firmware is out of date (9.6.0.0.267!). I have been clicking the check for updates and it says it is on the highest version but just had a look on the support for ruckus and we are really out. Would it be this version to download for a zone director 3000 with 7363 APs?

 

https://support.ruckuswireless.com/software/936-zd3000-9-12-2-0-219-mr-refresh-software-release

 

Cheers

[tj2419]

scratch that, found i've got to update to some previous firmwares first.

[Joanne]

I've got this. I'm on 9.6.1.0 build 15.... the controller doesn't find any upgrades on its own.

 

Thanks for the link to the support site!

[tj2419]

I've got this. I'm on 9.6.1.0 build 15.... the controller doesn't find any upgrades on its own.

 

Thanks for the link to the support site!

 

The firmware update fixed it.

 

I found a support article somewhere saying they have discontinued the check for updates button as their range is now too diverse for it to work reliably.

 

As i was on a really old one 9.6.0.0.267 i had to do the following firmware upgrades in order for it to work.

 

9.6.0.0.267 > 9.8.3.0.14 > 9.9.0.0.216 > 9.12.2.0.101

 

This has fixed the google chrome issue for me.

 

Now just to see what other features were added.