Excel 2016: Lock Up

[Gongalong]

Hi folks,

 

One of the staff here is getting a weekly lock up while using Excel 2016. She is a "power user", so has several spreadsheets open at the time it does said lock up. The spreadsheets are quite big, and linked to others. Said spreadsheets were all generated in house, and there is no 3rd party software installed in Excel.

 

Any ideas on where to start with troubleshooting this?

 

Thanks

[JonThompson]

I've found that Office 2016 is buggy in general, and locks up for me on random occasions. You could try 64 bit Office, as I understand that, that is what MS recommend to use if using large spread sheets.

 

Have any windows updates been applied recently?

[Gongalong]

All the Windows Updates should be on. I'm guessing that the 32 bit and 64 bit flavours can't be installed side-by-side? I know she's a SIMS users, and I have a feeling SIMS doesn't like the 64 bit version.

[KibosJ]

All the Windows Updates should be on. I'm guessing that the 32 bit and 64 bit flavours can't be installed side-by-side? I know she's a SIMS users, and I have a feeling SIMS doesn't like the 64 bit version.

 

We have Office 2016 64 bit deployed here and SIMS works fine

[JonThompson]

All the Windows Updates should be on. I'm guessing that the 32 bit and 64 bit flavours can't be installed side-by-side? I know she's a SIMS users, and I have a feeling SIMS doesn't like the 64 bit version.

 

I have a feeling that MS don't recommend mixing them together as it can cause problems. Is SIMS supporting Office 2016 yet? I thought it wasn't yet officially supported, though I'm using it here.

[KibosJ]

I have a feeling that MS don't recommend mixing them together as it can cause problems. Is SIMS supporting Office 2016 yet? I thought it wasn't yet officially supported, though I'm using it here.

 

I've tried installing x86 and x64 together and each time it just complains that the other is installed and to remove it first.

 

Official support for Office 2016 is coming in Autumn 2016 release.

[Gongalong]

I have a feeling that MS don't recommend mixing them together as it can cause problems. Is SIMS supporting Office 2016 yet? I thought it wasn't yet officially supported, though I'm using it here.

The SIMS technical roadmap says Office 2016 is supported from Spring 2016 https://myaccount.capita-cs.co.uk/Search/DownloadDocument?s=RESOURCEID-1-3293 (requires creation of an account, if you don't have one already)

[elsiegee40]

The SIMS technical roadmap says Office 2016 is supported from Spring 2016 https://myaccount.capita-cs.co.uk/Search/DownloadDocument?s=RESOURCEID-1-3293 (requires creation of an account, if you don't have one already)

 

Is it spring yet?

[JonThompson]

Is it spring yet?

 

Not according to Capita.

[Gongalong]

Not according to the weather.