Impero Support

[Techdw]

Has anyone else had issues with not being able to get hold of impero support? When you do get hold of someone and expect a call back you never do.

 

I have had so many issues with the software over the past 6 months.

 

Not good considering the money they charge.

 

What other classroom management software is everyone else using?

[newpersn]

Been fine for us. Had help and our issue sorted within 24hrs of logging a call.

[CamelMan]

I've not had a major problem but others have - there are a few threads knocking about with Impero reps in there too if you need a chat.

 

But yes the product doesnt seem as solid as it used to be - its gone from a "no brainer recommendation" to a "try it first" for me.

Edited May 25, 2016 by CamelMan

[NokiX]

I think most people will have mixed reviews with Impero currently as I find sometimes I get a quick reply and sometimes my tickets get left for days without attention. The last request I raised has still not been responded to when it was submitted on Monday morning yet other times I'll get a response very quickly.

 

Thankfully it's not a major problem but we once had to re-activate our license and couldn't get hold of support so went without Impero for a day before the US team emailed us at 1am to say they had resolved the issue. I hope they work on their consistency as it's lacking at the moment.

[speckytecky]

Come on Impero; you have a fantastic product but there are far too many people not happy with the upgrades or consistency of your support at present.

 

For what it's worth I'm a totally happy customer and bless the day my school bought into the product.

 

It's past high time you did some damage limitation though.

[Fazza]

Something odd must be going on at Impero then as there software has been quite buggy recently and the version numbers seem to be rocketing along as they fix/improve things! I blame Windows 10 as it's the root of all evil according some!!

 

Been with Impero for years and never had a problem getting through to support - when we have left voicemail messages we always get someone getting in touch to help us out or (more often than not) answer a question we have about how to do something in Impero.

 

[Homer]

It is starting to improve but it really isn't brilliant at the moment and the QA process on their releases of late has been shockingly awful - almost as bad as the time frame between knowing of the issue and releasing a fix for it.

 

That said, I'm sure Mic will pick up on this soon and see if he can action this. I just hope their hiring of extra staff and so on makes a difference, because if not we may be waving bye bye to Impero at the end of our current license term.