Outlook 2016

[nathan]

I'm starting to bang my head against the wall. We randomly get the following issue (apologies for the bad quality image):

 

 

All users that this occurs on are running Office 2016 (office 365) and Windows 10, each time we have to recreate the profile. A user can be happily using Outlook, sending emails but then they get stuck in the outbox. If you close Outlook you get this message. As you can imagine, the users don't always spot emails getting stuck in the outbox folder.

 

I've checked that our domain DNS settings are correct, which according to the Office 365 they are.

 

Has anyone had this issue before?

 

 

On a side note, we need a new tag for MS Office - 2016

Edited May 19, 2016 by nathan

[nathan]

Soooooo

 

I found out about https://diagnostics.office.com/ and ran that on one of the laptops and got the following results;

 

1. The DNS records are not set correctly for your domain.

Your Outlook problems are happening because your DNS server settings include both a CNAME and SRV record set. To fix this problem, your Office 365 admin needs to change these DNS settings.

Remove SRV record "_autodiscover._tcp.domain.com" for domain "domain.com". This SRV record, in combination with a CNAME record, prevents Outlook from starting or loading the user's profile.

1. Go to your domain hosting provider's website (for example, GoDaddy, 1&1 Internet, or Register365).

2. Remove SRV record "_autodiscover._tcp.domain.com".

 

If you recently modified the DNS records, you need to wait up to 72 hours for the DNS records to fully replicate on the Internet.

 

I'm hoping this will fix the issue, but will have to wait and see

Edited May 19, 2016 by nathan