Printing Issue

[nelliott]

Hi All,

 

I'm looking for some help, I've got a Dell Optiplex desktop with a Dell B1160 printer connected via USB.

The printer is being detected by the desktop, however, when trying to print the printer fails to do anything.

 

I have checked the logs within event viewer and can't find anything.

 

I have tried a number of different drivers and USB cables to no avail.

 

Any ideas would be much appreciated!

[6Foot2]

Does the print job get submitted to the print queue? [Can you see it spooling/printing/deleting?]

 

Have you tried updating the driver or uninstalling and re-installing the driver?

[nelliott]

Can see the job being spoilted/printed, even papercut says it has printed in the logs.

 

Tried Dell's latest driver and an older one and completely reinstalled drivers.

[6Foot2]

I have seen something similar on our network this week. Print jobs for a few of members of staff were being sent to the pull queue but they never appeared as available print jobs when the logged on at the MFD.

 

Yesterday one of these members of staff told me that the print jobs he had been submitting all week had appeared in his pull queue when logging on at an MFD.

 

I still haven't got to the bottom of this yet.