nathan Posted April 15, 2016 Posted April 15, 2016 Major outage with KCOM, apparently down since yesterday at around 6:30pm
robk Posted April 15, 2016 Posted April 15, 2016 It started about 5.30 I have been told... Still down for us.
nathan Posted April 15, 2016 Author Posted April 15, 2016 Normally issues like this are resolved fairly quickly, but it appears this one is different. I'll be happy when we move away in October.
robk Posted April 15, 2016 Posted April 15, 2016 They thought they had fixed it about 9pm last night, but clearly not!
nathan Posted April 15, 2016 Author Posted April 15, 2016 (edited) TSO Incident Management Notification SMC High Priority Incident Alert Update No 7 Ticket Reference I761478 Customer Reference TBC Priority P1 - Major Impact to Service Outage Date 14/04/2016 Outage Time 17:47:00 Status Open Restoration Date Restoration Time Customer Affected EMPSN CORE Service Affected Internet access for all emPSN school & corporate sites Severity Complete Loss Of Service Business Impact Complete loss of internet services for emPSN school and corporate sites Incident Description Complete loss of internet services for all emPSN school and corporate sites based from NODE 4 data centre in Derby. Update A fault has been identified on a circuit providing internet access for all emPSN schools and corporate sites. Engineers are on site and are working on a temporary fix to resume service while investigation continues into the root cause of the outage. The impact to service is a complete loss of data services to all emPSN schools and corporate sites. A technical conference bridge is ongoing with senior engineers on site. The incident has been escalated to senior levels within KCOM. Edited April 15, 2016 by nathan
nathan Posted April 15, 2016 Author Posted April 15, 2016 TSO Incident Management Notification SMC High Priority Incident Alert Update No 8 Ticket Reference I761478 Customer Reference TBC Priority P1 - Major Impact to Service Outage Date 14/04/2016 Outage Time 17:47:00 Status Open Restoration Date TBC Restoration Time TBC Customer Affected EMPSN CORE Service Affected Internet access for all emPSN school & corporate sites Severity Complete Loss Of Service Business Impact Complete loss of internet services for emPSN school and corporate sites Incident Description Complete loss of internet services for all emPSN school and corporate sites based from NODE 4 data centre in Derby. Update Service has been restored and is currently under strict monitoring. A further update will be sent within an hour. A technical conference bridge is ongoing with senior engineers on site. The incident has been escalated to senior levels within KCOM.
robk Posted April 15, 2016 Posted April 15, 2016 @nathan where are you getting the updates from? Really helpful so please continue to post them here! We have just lost connectivity again...
nathan Posted April 15, 2016 Author Posted April 15, 2016 They are being emailed out by Chris Smith from Capital Bytes. I'll continue to post them on here. 1
pete Posted April 15, 2016 Posted April 15, 2016 We're kinda up, but it's still intermittent. KCOM said (at about 10:40) that they were waiting on information regarding the fix (whether it was temporary, permanent or what) and it might be an hour before they knew.
Jobos Posted April 15, 2016 Posted April 15, 2016 Normally issues like this are resolved fairly quickly, but it appears this one is different. I'll be happy when we move away in October. Yes same here only HT now wants to move sooner than wait till October.
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