Failed logon for single user

[mdrabble]

I have a strange issue with 1 student account that cannot login to HAP.

 

When they try and login the get the following message - "Either your Username or Password was Incorrect or you do not have permission to access this site."

 

Ive changed the password - checked permisions/groups etc but still no joy.

 

 

IIS logs show the IP address trying to connect but no error message that I can see - the username isn't even being recorded unlike account which do successfully login.

 

 

Any idea?

[mdrabble]

Ok so now I have 2 users who get the error message "Either your Username or Password was Incorrect or you do not have permission to access this site."

 

I've checked everything I can think of and I've even installed HAP on a new VM to test and I get the same on that install.

 

I've tried: Changing passwords, Moving OU, removing and adding from Student AD Group

 

Any help welcomed :-)

Edited May 19, 2016 by mdrabble

[DPenfold]

Only 2 things come to mind here;

 

- Password is actually incorrect (unless you've reset the students password or it's test account)

- The student(s) are not in the correct AD

 

Is this happening to any other students or members of staff?

[mdrabble]

Only 2 things come to mind here;

 

- Password is actually incorrect (unless you've reset the students password or it's test account)

- The student(s) are not in the correct AD

 

Is this happening to any other students or members of staff?

 

Changed the passwords so I could see what was happening plus I wanted to make sure the passwords hadn't expired.

 

Other students within the same AD Groups and OU are able to login without any issues.

 

I'm scratching my head on this as I cannot see any reason why they shouldn't be able to log into HAP

[DPenfold]

Odd one I'll have a think about it and reply if I come up with anything, are they able to log in to the system as normal?

 

Hopefully some else has a better solution for you

[3s-gtech]

Any characters or spaces in the passwords?

[mdrabble]

Odd one I'll have a think about it and reply if I come up with anything, are they able to log in to the system as normal?

 

Yep, can long on to OWA and the rest of the network ok

 

Any characters or spaces in the passwords?

 

I reset the password to Password1 and user names are either 8 characters or less.

 

 

It a real head scratcher.