Need some sound advice regarding ongoing energy problem....

[cpjitservices]

Hi all,

 

As per my post a couple of weeks ago , my online account for my energy supplier is finally setup!

 

Been waiting since November.

 

Here's the issue, received an email form said supplier on Friday saying my meters would disconnect on Monday (today). I contacted them and asked if they could hold of disconnection until the 20th (payday) when I can actually top it up.

 

No problem this seems. All confirmed and all done.

 

Phone call from wife at 10:15... Electric been cut off. Cue angry phone call to supplier. Energy supplier disconnects meter from online account today, so back into continuous supply. Meanwhile wife and 2 young children under 5 at home with no leccy - supplier says meter will now need reset so buttons have to be pushed on the meter. Can my wife manage this ? She's registered disabled and meters are above the front door so she might... she might not. Anyway at this point im ready for going home to do it. Whether this is a 3 hour journey or 20 minutes - the supplier says it is up to me to be able to get it back on supply they have done all they can do.

 

Today as it happens, im in the office around the corner form home, if my wife cant manage without electric and she cant manage to get it back if I worked 3 hours away am I supposed to go home and press some buttons to get it back on (possibly loose a days pay) or will she have to wait for me to get home ?

 

OH just to add, before I told them my wife is disabled they had asked could she stand on something to be able to reach the meters ? Which is fair enough I guess but surely they shouldn't expect that ?

 

Got offered a discount of £20 on my account.

 

I find all of this outrageous.... and am very very angry. or am I blowing it out of all proportion ?

Edited March 14, 2016 by cpjitservices

[Michael]

I'm no way an expert on these things, but why is the meter above the front door? Even for someone like me standing at 6' I may/may not be able to push/hold buttons in place.

 

Surely given the circumstances, but also common sense, the meter would be more appropriate closer to ground level (where possible)?

[cpjitservices]

Yeah they are going to be relocated shortly... its in the pipeline.