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thanks Anthony, we used TP Matrix quite a bit but, on the last occasion they diagnosed a EB-450W as having no fault (previously similar issues were put down to the ballast and Iris) they returned it and we have found it still has a fault. They also said if we were to send it back to them with the same fault we would still have the £50 carriage fee. We will probably use them again but we would like a backup.

 

Thanks

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