IT Support Engineer - Exeter, Devon - Competitive salary DOE

[RecruitmentSparx]

IT Support Engineer

 

Location: Sparx Head Office in Exeter

Term: Full time, Permanent

Salary: £highly competitive, dependent on experience.

About Sparx

Here at Sparx, we’re working flat out to investigate scientifically what it is that makes the bestlearning experience. By using real-time data to drive an evidence-based approach to education,we’re developing an extraordinary new technology for the classroom that is redefining the limits ofwhat young people can achieve.

Our platform for maths uses custom built content and a powerful, data-driven mobile framework todeliver a tailored set of exercises, games and incentives to the student.

We’re looking for people with a deep passion for education and a belief in the power of technologyto improve it.

Job description

You’ll be joining our IT Support team and will become a key point of contact for schools using theSparx system and related technology, ensuring effective two-way service delivery and customersupport to key stakeholders such as teachers; students; colleagues and the management team.

You’ll use your excellent organisational skills to manage and prioritise the day-to-day operational ITsupport required to successfully deploy Sparx lessons. In reality, this means managing a considerablenumber of mobile devices and computers at the same time.

You will also provide IT support to the Sparx office team. You will need to prioritise your timebetween the school and spending time providing support for our office computers.

Key responsibilities:

 

• Represent Sparx in schools
  
• Provide IT support before, during and after lessons to ensure the effective use of the Sparx
  system for classroom teaching purposes.
  
• Provide IT support for those utilising the Sparx system for home-based education.
  
• Maintenance of Mac and iOS software and hardware for Sparx employees.
  
• Troubleshoot and assist with continuous improvement initiatives.
  
• Provide excellent customer service to both external and internal customers, including the acknowledgement, escalation and communication of progress on tasks and issues until they areresolved.
  

About you

 

You’re passionate about technology and have the aptitude and desire to learn more. You may be inan IT Support role already and looking for the next challenge, or just have a genuine interest intechnology and want to expand your experience.

 

 

 

 

Things move quickly at Sparx so you’ll be able to work under pressure, multitask, prioritise and feelcomfortable with rapid change. You’ll also be able to get going of your own accord and use yourinitiative to get stuff done.

 

We like a good list, so here’s an overview of some of the specific skills and experience we’re lookingfor:

 

Essential:

 

• Degree educated with a minimum of a 2.1 classification in a relevant technical subject.
  
• Experience of working with mobile devices.
  
• Excellent customer service skills.
  
• Able to multi task, organise and maintain composure in a fast paced technical
  environment.
  
• Be discreet, trustworthy and professional at all times.
  
• Have the aptitude and desire to learn new technologies, systems, concepts and
  procedures.
  
• Able to undertake a DBS check successfully.
  
• Able to drive.
   
  
  

Desirable:

 

• Proficient in the use of Microsoft Office (includes Word, Excel, PowerPoint), MicrosoftOutlook, Microsoft Exchange, and web browser.
  
• Knowledge of Apple hardware, including Mac laptops and iPads etc.
  
• Knowledge of networks and servers (e.g. Linux).
  
• Knowledge of Android OS and tablets.
  
• Ability to analyse and diagnose technical problems.
  
• Have an interest in education.
  
  

Our team

We’re about living life, not putting it on hold. Our generous benefits include substantial holidayleave and company pension. We have a range of on-site facilities for all employees to use free ofcharge. We have a netball court, a five-a-side football pitch, a running track, a pool table, a 2012Olympic table tennis table, as well as a gym with classes throughout the day. Our café servesdelicious, local, and organic food. Did we mention it’s all free? On top of this you’ll have great viewsfrom your office window of the foothills of Dartmoor and boats out at sea on the horizon – with thebeach just 20 minutes away. Plus, we’re constantly organising events and activities to support ourcharities, and to socialise. Our work is serious but we’re all about having fun while we do it!

To find out more, and to see the other roles we are recruiting for, please visit our website atwww.sparx.co.uk.

How to apply

If you want to get involved then tell us about yourself by applying now. You can apply online byvisiting our careers site www.sparx.co.uk/ignite.

Edited February 22, 2016 by Dos_Box
Approved