Quackers Posted January 4, 2016 Posted January 4, 2016 Hoping somebody else has had this and knows of a fix, as i really don't want to phone Microsoft support. New user created on local Active Directory. New user appears on the Office 365 admin portal, is enabled, and licensed correctly. User cannot login to any Office 365 services or login.microsoft.com says username/password is wrong. If i use the same login details locally to login to our domain user works fine. I have tried resetting the password and it makes no difference. Anybody else ever had this?
snagrat Posted January 4, 2016 Posted January 4, 2016 Sound as if the password is not syncing correctly. After you change the password do you get logs to say the password sync has changed the password?
GeekyPete Posted January 4, 2016 Posted January 4, 2016 Are you using the full email address to log in with?
ChrisC Posted June 9, 2016 Posted June 9, 2016 I know this is an old thread, but if it's relevant to anyone we have just come across a very similar issue in 365 where a user couldn't log in. We use 365 in a hybrid environment with EOP/365 as our smtp relays to our on site exchange server. We found that when assigning licenses, if exchange online was assigned as part of 365 pro plus or education as a product, it would mess up the user account's ability to login to 365, we unassigned exchange online and the user could log in again. Chris
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