wb1966 Posted December 30, 2015 Posted December 30, 2015 To anybody that can help please? I have had a Mac Book from Instar Digital for nearly 2 years there is still over a year left and now my Mac Book is faulty and I really need it fixing as I’m doing a Music Technology Degree at University, but I’ve just recently found out that Instar Digital have gone into liquidation, is there anybody that knows of anyone I can contact to see if I can get my Mac Book repaired through the insurance or anybody know any more details? Many thanks in advance.
elsiegee40 Posted December 30, 2015 Posted December 30, 2015 I suspect you are out of luck and the extended warranty isn't worth the paper it's printed on. What's wrong with your MacBook? We may be able to help diagnose/fix it @wb1966
Quackers Posted December 30, 2015 Posted December 30, 2015 You could also go to an Apple Store Genius Bar and explain the situation, they might choose to 'Surprise and Delight' with the other company going under, worst case you get a price for fixing if its hardware related. They did Surprise and Delight on me a few years ago, spent £1000 on a brand new Macbook Air 2012, about 3 weeks later i spilt a pint of water over it by accident. It was screwed, booked an appointment , played dumb, and they fixed it for free. They said they found slight water damage, but since i had only had it 3 weeks they waved all charges. Was nice seeing the invoice with a breakdown of parts and cost then £0.00 at the bottom.
wb1966 Posted December 30, 2015 Author Posted December 30, 2015 Thanks for a fast reply, i guessed i would be out of luck but makes me mad as im still paying monthly for this with insurance. My Mac Book as small spot lights pointing up from the bottom of the screen, lt started doing it the other day. It wouldnt turn on and after a few hours it decided to start but it went into a back up mode and i lost everything on it so after re-installing all my software it was left with the spotlights, as i mentioned.
wb1966 Posted December 30, 2015 Author Posted December 30, 2015 True it could be well worth contacting an apple store i might fall in lucky. Its working ok at the moment just the screen. I use a matrox duel head to go mac version to 2 seperate monitors the screens and svserything are ok there its just when needing to use it at uni or live on stage i am worried about, i have over £1000 worth of music software on it.
elsiegee40 Posted December 30, 2015 Posted December 30, 2015 (edited) If the company has gone into receivership, cancel that direct debit now for the insurance . You owe them nothing for that. I'm not sure where you stand with a hire purchase agreement if that's what you have... you probably have to finish payments Edited December 30, 2015 by elsiegee40
Norphy Posted December 30, 2015 Posted December 30, 2015 I know it's far too late for this now but if you buy a Mac again in the future, buy it directly from Apple and buy it with AppleCare. As a student or as a member of staff of an educational establishment, you'll get a big discount on the Mac (10-15% depending on where you study) and they'll sell you AppleCare for a significantly reduced cost as well. A three year warranty on my iMac cost about £40. The chances of Apple and Apple retail going out of business are somewhat less
mrcrazy04 Posted December 31, 2015 Posted December 31, 2015 When you say you're still paying monthly for this with insurance; does that mean you bought it on finance? If so, you may be able to go the the finance company - there's some more info at http://www.financial-ombudsman.org.uk/publications/technical_notes/goods-and-services-bought-with-credit.html 1
MartinRouterKing Posted December 31, 2015 Posted December 31, 2015 Won't you be able to claim off the finance company under the sales of goods act? Electrical goods remaining in a good working condition for up to 6 years and if it's an all in price for the Mac and insurance so not two separate direct debits then surely the item isn't as described if you can't claim off the insurance. 1
Arthur Posted December 31, 2015 Posted December 31, 2015 (edited) If the company has gone into receivership, cancel that direct debit now for the insurance. Wouldn't that mean @wb1966 might have to return the Mac if the direct debit is cancelled because the computer doesn't technically belong to him? http://schoolsweek.co.uk/ict-business-folds-leaving-schools-in-the-lurch Instar Digital collected direct debit payments for equipment on behalf of the schools. When it ceased trading, as first highlighted on Educate 1-to-1 blog, it had collected direct debit payments but not paid them on to schools. It is understood IT equipment will remain with students and staff, as long as they keep up direct debit payments. But a source said in most cases the money owed to schools will not be returned. The list of 39 creditors included 20 schools or colleges. Electrical goods remaining in a good working condition for up to 6 years The problem is the Mac is now over two years old so I doubt anyone (including Apple) are going to fix it for free. www.which.co.uk/consumer-rights/regulation/sale-of-goods-act Beyond six months, it's up to you to prove that the problem was there when you received the goods even if it has taken until now to come to light. So, you may need to prove that the fault was not down to ordinary wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did. To do this you may need an expert's report, for example, from an engineer or a mechanic. Always try to keep the cost of any report proportionate to the value of the claim and, if you can, try to agree on an expert you and the seller both agree has the necessary expertise. https://www.apple.com/uk/legal/statutory-warranty Edited December 31, 2015 by Arthur
difinity Posted December 31, 2015 Posted December 31, 2015 Looks very much like the bottom LEDs in the screen aren't lighting properly. A replacement LCD should fix it.
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