CA Arcserve Remote Management

[ITGURU]

Hi All

 

Having spent an hour on the phone to Arcserve to diagnose an issue I still don't think they understand my issue!

 

I have 2 Arcserve Servers

Server 1 - Arcserve 16.5 SP1

HP LTO 4 Drive.

 

Server 2 - Arcserve 16.5 SP1

HP LTO 6 Drive.

 

Each day I remote desktop on to each server and modify the backup job for the new media (Daily Tape Change).

 

I have installed the Arcserve manager software onto my workstation (Windows 8.1) and added both Server 1 and Server 2 to the console so I can manage all from one location.

 

Here's the issue:

 

When I connect from my workstation to Server 1 - I can modify the daily job, it see's the tape drive and media name which I can select.

 

However, when I connect from my workstation to Server 2 - When i modify the job, the tap drive comes up with a red X but stills shows as running and I cannot select the media for the backup.

 

However, if i right click the daily job and RUN Now it runs the backup, but cannot change the media, so it is communicating.

 

I need to know why when connecting to Server 2 it won't pick up the drive....only difference is LTO drive versions.

 

Arcserve support tell me it's because in device manager on my workstation the tape drive doesn't show but it won't as there is not physical drive attached to my PC! That also doesn't explain why I can connect to 1 server and see the drive, and not the other!

 

Any help would be appreciated if any of you people use Arcserve?!

 

Thanks in advance.!

[cpjitservices]

Have you logged into Server 1 and tried switching to Server 2 ? (Top right hand corner drop down) see if it doe sit via the web interface too ?

[ITGURU]

Have you logged into Server 1 and tried switching to Server 2 ? (Top right hand corner drop down) see if it doe sit via the web interface too ?

 

I am not aware that there is web interface with ArcServe Backup 16.5 SP1.

 

The same issue occurs if I remote onto server 1 with remote desktop and connect to Server 2 through the backup manager interface....so it doesn't appear to be workstation specific as the issue occurs even server to server.

[cpjitservices]

AHhhh my bad it's Arcserve D2D what I run, it might be different to what you have.