JonR Posted November 18, 2015 Posted November 18, 2015 Has any one got an idiots guide to this software please. Ive got it connected to office 365 and it can communicate with the email address, but nothing is coming through to WHD. It works OK for web based requests but the powers that be require staff to be able to send an email to the support email address and for the life of me i cant get it going. Any one got any experience with this and willing to share?
ADMaster Posted November 20, 2015 Posted November 20, 2015 I have it connected to GAFE with no issues. I use the standard IMAP and SMTP configs that google provides for other clients. I see there is an option to use exchange, but does the software consider o365 exchange. I would try imap. There is also a tick box that says enable email tickets. There may be a few more tick boxes, it has been 4 years since I set it up. It has worked well for me. 1
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