Chrish5 Posted November 17, 2015 Posted November 17, 2015 I have a bit of an odd problem so was wondering if anyone had any suggestions or had come across something similar before. I've had a lot of students not being able to save their files within Office - mainly Excel and Powerpoint 2013 so far. They'll goto the save tab and clicking 'Browse' does nothing so they can't choose where to save their work. What usually fixes it is going to File-Open then clicking Browse and the user can see their home drive and files, then they can return to the save dialog and try browsing again and it generally works. As I've said though this doesn't always fix it, and the only other option seems to be to setup their OneDrive and save to that instead. The Office GPO for students did have their home drive as the default save location, I recently turned that off to see if it had any effect but no it's still occurring so I've turned it back on now. I've also added their home drives as Trusted Locations.
ozydave Posted November 17, 2015 Posted November 17, 2015 DITTO I thought I was going mad. But now I am. It's becoming a real pain. Like you I have their home drives set as the default save location. I have removed every policy that affects office. Still getting the problem but randomly. Same student can be fine on one PC but get the problem on another. NB there has been no windows or office updates. No GPO changes either. I reimagined a laptop, gpupdate. Login as a students and they cannot save. I did find starting word and saving a new document seems to kick excel into life or a few users. As a sort of work around, I've created a blank excel doc in the shared area. Students copy that to their home drive they an then edit and save to hearts content. A few times I have deleted the local copy of their profile and got them to log in again. This seems to do the trick but again only on a few. No hard fix as yet. I have imported the policy settings into a blank new policy and removing setting and retesting as I go. No joy yet. It started happening to my students about a week ago and seems to spread. Antivirus hasn't picked anything up. Not sure if it's related to this problem but I have a small computer suite that when a student logs in and starts any office application it randomly blue screens the PC. I have used a student account logged onto every PC stated office. Some blue screen others don't. I then cleared the profiles, loges in with same account same thing happens but maybe different PCs. I have reinstalled Office, updated all PC drives. All with no real firm pointers to what's causing it. I'm using Office 2013 pro 32bit on win 7 PCs If I stumble across anything I'll let you know All the best
ozydave Posted November 18, 2015 Posted November 18, 2015 Just had a lad come in couldn't save a PowerPoint. Same thing hit browse button nothing happens. I opened up an office file from the shared area then went back to the PowerPoint he was then able to save
Chrish5 Posted November 18, 2015 Author Posted November 18, 2015 Glad I'm not alone then Yeah as you say it's seemingly random too in a class full of kids maybe 2 or 3 are affected then next lessons it could be 20 or none.
mikkydoos Posted November 18, 2015 Posted November 18, 2015 Theres another thread someones put up today about an update patch killing Outlook - might affect the rest of Office ?
Chrish5 Posted November 18, 2015 Author Posted November 18, 2015 It's been happening here for over a fortnight.
mikkydoos Posted November 18, 2015 Posted November 18, 2015 This one... http://www.edugeek.net/forums/windows/161844-borked-windows-update-kb3097877.html
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