Easimaths input lockout

[Sean]

We're having issues with RM Easimaths (which, of course, is a web-based product rather than locally installed app so I hope this is the exact right forum for this - apologies if not!)

We are finding that, in the middle of a test or activity that it will stop accepting input in text boxes or allow draggable elements to be moved but the weird part is that IE hasn't locked up, animated elements continue to animate and even the box you can pop open to tell you how much time you have left will still open and close quite happily, which seems to be a Flash element so even Flash doesn't look like it's fell over completely!

At that point the only thing I can find to do is refresh the page but that starts the activity from the beginning again which isn't ideal

I HAVE opened a call with RM but they when they asked me what version of Flash we were running and when I said 19 they reckoned that was a 'beta' version and we should try rolling back to V18 but I double checked the Adobe website and V19.0.0.185 is defiantly being offered as the latest 'gold' stable release, it doesn't affect all the machines in any given class so we'd have to roll the entire class back to test and we get Flash updates from out Academy group via SCCM so there's no guarantee that Software Centre won't just update us to V19 again automatically

So I was wondering if any of you were getting the same behaviour with RM Easimaths, what version of Flash you're running and, even better, whether you managed to find a solution

This is also on 64bit Win 7 with only 2Gb of RAM in the machines - we're finding that we really need 4 to run our new OS and are looking at getting the RAM ordered too so maybe I should just put it down to that?

Cheers

Sean

[Andy5651]

Hi Sean,

 

My name is Andy Hawkins, I work for RM in the software development team.

 

I have seen your post regarding the issue with RM Easimaths, I am sorry to hear that a freeze occurred. I would like to know if this is still causing a problem and if so, offer my help to try and resolve it for you.

 

Firstly, a couple of queries; from the details provided, I doubt it is related to the flash player instance. I suspect at some resource could not be loaded into RM Easimaths.

 

Would it be possible to have your public IP so I can trace the traffic through to our servers? Also, any indication of what activities are affected would be helpful. If there is no pattern, that's ok - it all helps to track down the culprit!

 

Do you have any content filtering technologies in place that may block images, sounds or .swf files?

Also, how many students are using RM Easimaths at the same time?

 

Many thanks,

Andy