Hi Sean,
My name is Andy Hawkins, I work for RM in the software development team.
I have seen your post regarding the issue with RM Easimaths, I am sorry to hear that a freeze occurred. I would like to know if this is still causing a problem and if so, offer my help to try and resolve it for you.
Firstly, a couple of queries; from the details provided, I doubt it is related to the flash player instance. I suspect at some resource could not be loaded into RM Easimaths.
Would it be possible to have your public IP so I can trace the traffic through to our servers? Also, any indication of what activities are affected would be helpful. If there is no pattern, that's ok - it all helps to track down the culprit!
Do you have any content filtering technologies in place that may block images, sounds or .swf files?
Also, how many students are using RM Easimaths at the same time?
Many thanks,
Andy
