[sims] Latest Installable ISO

[Cache]

Hi all

 

Is there any chance someone would PM me the link to the latest installable ISO please (Summer 2 2013 according to My Account)?

 

I've put in a request by email as Capita won't process it over the phone, but I could really do with it sooner rather then later.

 

Thanks

[matt40k]

Sure, would you like a photo of @PhilNeal debit card whilst I'm at it?

 

Seriously though, get it from Capita. If it need it like yesterday, you've messed up. You never rush building a server. You'll only regret it later.

[Ghostgame]

Capita are not going to pick up email at the moment.

Something catastrophic has happened at their end.

 

Capita Network Connectivity Issues

 

We are currently experiencing connectivity issues which are affecting our services running on the virtual environment.

 

30/09/2015

 

We are currently experiencing some network connectivity issues across our group infrastructure which affect any services running on the virtual environment. These include:

 

CRM and My Account (Emails are not being sent and new accounts affected)

Due to these ongoing issues the weekly My Account email update has not been sent this week.

Schools Manager

School and LA access to SOLUS 2 and 3

The Service Desks access to your incidents or details

Emails to [email protected]

For urgent issues, P1’s and census, please do call your Service Desk

We have escalated this to the highest degree and are working with a number of third parties to have the system fully operational again. In the meantime please persevere with contacting us, all messages are stored, and will be processed as soon as possible.

 

We apologise for any inconvenience caused and will update this Notification with further information once it becomes available.

Edited September 30, 2015 by Ghostgame

[Cache]

I got sorted thanks, I wasn't building a new server I needed to restore a backup to a dummy server to compare some data hence the sooner rather then later.

 

Last time I wanted a SIMS installable release, the download link and password were available through Supportnet through the KB (obviously!). Not so any more because that would be too simple so just back off a bit.

 

If the helpdesk had pointed me in the right direction to start off with this post wouldn't exist.

Edited September 30, 2015 by Cache

[matt40k]

"experiencing connectivity issues" - guess they rushed to moved everything to the cloud and forgot to upgrade their internet pipe or setting up a secondary site in\near London as failover where you don't get connectivity issues.

@Cache - you not virtualized?

Edited September 30, 2015 by matt40k

[Cache]

Yep, but wanted it isolated from the rest of the network which has all been done now plus it let me test the recovery process.

[DSapseid]

"experiencing connectivity issues" - guess they rushed to moved everything to the cloud and forgot to upgrade their internet pipe or setting up a secondary site in\near London as failover where you don't get connectivity issues.

 

Our broadband supplier is capita (via our lea) and they have had no ends of problems over the past couple of months with broadband and email services. Which is why we are about to give notice (as are all 3 of our primaries that we support). Some of the broadband support team are also infuriating!!

[matt40k]

Yep, but wanted it isolated from the rest of the network which has all been done now plus it let me test the recovery process.

 

Not quite sure I full understand, I thought you could just restore a VM to a isolated network? Failing that you could just restore the db as simsBK then point your SIMS at it - someone did actually do a document about doing it after the backup completes to test it, also gives you a dedicated reporting/training/testing environment without much work. Also you've got the setup files already - if your s3 it can extract them? Meh

[Cache]

S3 doesn't have the 2012 SQL Express installer as far as I'm aware available to extract nor SIMSinst, but I'm prepared to admit that I am wrong. In my head for what i wanted to achieve, which I didn't think was unreasonable was to get an installable ISO to build a new machine up for this data checking process.

 

It's not me doing the data checking, I'm mearly making it available to somebody in an isolated state. If it was just me it would be an isolated VM on the network.

 

Anyway, it's done now and I know how to locate the installers in the future - enough said.

[vikpaw]

I got sorted thanks, I wasn't building a new server I needed to restore a backup to a dummy server to compare some data hence the sooner rather then later.

 

Last time I wanted a SIMS installable release, the download link and password were available through Supportnet through the KB (obviously!). Not so any more because that would be too simple so just back off a bit.

 

If the helpdesk had pointed me in the right direction to start off with this post wouldn't exist.

 

I did prefer the KB, i can't say i like the new system where you have to download files with the information in and then re-download if they are updated. However, in this instance, it's quite a useful resource:-

 

Not sure how you got the issue resolved, but if you can get to MyAccount and search for "ISO" you should find an entry for a document entitled "SIMS Product Download Links" - it's a terrific Word document with all the latest info on installable and upgrade releases along with the links and password.

 

PLEASE DO NOT POST THIS DOCUMENT HERE OR SHARE IT'S CONTENTS EITHER IN A POST OR BY PM.

 

All users with permission to access this information have easy access to it either by requesting through their support channel or directly through Capita's site as above. We are not supposed to share this info here, even in private. Only Capita / approved support partners can verify the eligibility of a user to access this info. This info does not need to be public and you cannot be sure that a user you know here or anywhere else online is still with a school who is paying their licence fees. --> http://www.edugeek.net/forums/mis-systems/143975-fyi-questions-about-mis-security-workarounds.html#post1234589

[Cache]

Yep a very helpful lady from Distribution pointed me in that direction so I have it bookmarked for future reference should I need it again.

 

If the KB had pointed me there that would have been fine, but I still don't get why the FMS KB has a download link on it and the SIMS one doesn't. Anyway, feedback was left on how unhelpful the KB was.

[vikpaw]

I'm not sure anyone reads the feedback