Terminal server Profile Service failed the logon. User Profile cannot be loaded ?

[albertwt]

Hi All,

 

I'm having some issue here when my terminal server users accessing TS-FARM1.domain.com from the Windows RDP application:

 

The User Profile Service failed the logon. User Profile cannot be loaded.

 

That's the error message they see when tried to login to one of the Windows Server 2008 R2 RDSH (TS) that is presented to them behind 3rd party Load Balancer (Brocade Steel App).

 

It is affecting random people in random terminal servers.

 

Any kind of help would be greatly appreciated to prevent this issue happening.

 

Thanks in advance.

[strawberry]

Use delprof2 to nuke the profiles https://helgeklein.com/free-tools/delprof2-user-profile-deletion-tool/

[albertwt]

Use delprof2 to nuke the profiles https://helgeklein.com/free-tools/delprof2-user-profile-deletion-tool/

 

Yes that's what I use daily to free up disk space.

 

But somehow it doesn't fix this issue.

 

The work around is to reboot the whole VM to release the username directory with username.domain.066 and so on numbering.

[Jawloms]

I'm getting this and I've tried deleting all profiles, tidying the registry, and copying a default user folder from a different server. I'm still getting the problem and can only log on as the local admin, and even that logs on with a temporary folder. Has anyone got any suggestions please?

 

Stuart

Edited February 11, 2019 by Jawloms

[strawberry]

https://community.spiceworks.com/topic/429347-user-profile-failed-the-logon-only-on-new-accounts

 

rogue sqm file?

[Jawloms]

Sadly no. Event log says;

 

EventID 1542

Windows cannot load classes registry file.

DETAIL - The system cannot find the file specified.

 

 

I'm also getting;

EventID 1505

Windows cannot load the user's profile but has logged you on with the default profile for the system.

DETAIL - Insufficient system resources exists to complete the requested service.

 

It's a 2008 R2 VM with 32GB of RAM and 6 processors available to it. Plenty of spare HD space too.

Edited February 11, 2019 by Jawloms

[strawberry]

default user folder got the right permissions?

[Jawloms]

I've done the "Replace all child object permissions with inheritable permissions from this object". System has Full, Admins have Full, Users have "Read & Execute", Everyone has "Read & Execute".

 

Stuart

[Jawloms]

Think I've solved it. In C:\Windows\System32\Config is a "Default" file. It was 2GB. I shut the server down, brosed he virtual HD and renamed the file. It's now created a new one of 256kb and all seems well at the moment.......

[meakjoe]

Have you checked and cleared the Registry area... HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\

 

Within each subkey, if there are any, there should be a username/profile path so you can tell who it is. We have this problem occaisionaly and deleting that resolves it. Delprof doesn't usually delete that entry we've found.