smart notebook 11 - extremely slow to changes using smartboard, fine directly laptop

[ra1988]

Hi

 

We have had 4 reports in the last two days of extreme delays when changing pages / selecting tools in smart notebook using the smart board itself. Using the pens to draw on the board is working as normal.

 

We thought this might be due to a change moving our staff from 2.4 to 5ghz and potential slowness connecting to the server to retrieve their work, however this cant be the case as when using the laptop itself to change slides etc it works instantly.

 

Anybody have any ideas what could be the causing such a delay (2 mins plus to change a page or select a tool)? I cant see anything obvious in the logs / diagnostic tool but will admit to never using it before either.

 

 

Many thanks