Black Screen when users RDP onto server

[DellOughta]

Some of my users (randomly) experience a black screen at logon

 

The setup up consists of 3 node cluster of server 2012 R2 remote desktop server (remote desktop session hosts in new money!!!) these are virtual hosted on hyperV, users connect through a gateway if coming in externally or straight via the connection brokers if connecting internally). Clients are W7 RDP version 8.1

 

I have tried numerous fixes such as enable \ disabling certain features with the RDP file enablecredsspsupport:i:0 bitmapcachepersistenable:i:0

 

Installing various patches including KB2887595

 

Deleting users profiles and starting a fresh profile

 

CTRL ALT END killing windows explorer and starting fresh windows explorer (this doesn't always work for all users)

 

Basically all the possible fixes listed here:

Windows 2012: Rdp black screen on Windows Server - Grishbi

 

Servers get rebooted every night

 

Memory and CPU adequate

 

 

Has anybody else got any fresh ideas on this one?

 

Ta

Mike

[DarrenM]

Hi Mike,

 

I get this too and have had this on Windows 8 PCs. I think its setting up the default (apps which no one uses). I've removed the provisioned apps from some of our PCs and have yet to apply this to our server due to greater risk.

 

Darren

[DaveCoop]

When you get the blank screen can you press "control + shift + escape"

[DellOughta]

When you get the blank screen can you press "control + shift + escape"

 

Yeah, but its doesn't work all the time. Also this isn't a permanent fix more of a workaround (thanks though)

 

Mike