Firmware Issue

[walsallmrh]

Morning

 

We have an old HP Color Laserjet 4730mfp Printer which is networked using Windows Server 2012. The printer is currently not allowing us to add it to computers, we are trying to update the firmware we have downloaded latest version via HP website but it keeps getting stuck at 0%.

 

Not sure if this is down to the age of the printer or the printer been faulty, any advice would be helpful

 

serial number for the printer is: JPSNH10771

 

Thanks

 

Paul

[Oaktech]

Morning

 

We have an old HP Color Laserjet 4730mfp Printer which is networked using Windows Server 2012. The printer is currently not allowing us to add it to computers, we are trying to update the firmware we have downloaded latest version via HP website but it keeps getting stuck at 0%.

 

Not sure if this is down to the age of the printer or the printer been faulty, any advice would be helpful

 

serial number for the printer is: JPSNH10771

 

Thanks

 

Paul

 

Some of the HP printers of that era had a bit of a problem where the amount of ram required to process firmware updates released after purchase was more than was supplied as standard. If you had bought the ram upgrade it went through fine. It might be worth seeing if you can stick some more ram in it. Also, try the firmware download again, it might be corrupt