Print server management for end users / LLC staff?

[sfigg]

We have a 2008R2 server with all of our district's printers installed on it, and GPOs set to push them out to machines (21 locations, each pushing out by IP range). This is great, but clearing stuck queues is our big issue right now. How do you guys manage this? The only way I can find to allow our LLC staff to clear printer queues is to give them rights to manage the printer - but the problem is that they can change drivers, settings, names, etc - which I really hate giving because some of them like to troubleshoot themselves and start messing with things. Unfortunately, our district doesn't like enforcing rules when it comes to this sort of thing, so I'm open to suggestions on how to handle this. Having techs clear queues isn't the best idea, because a printer may have a stuck queue, and they may not know for a couple hours (or days if they are out stick, etc).

 

Rights on printers seem to be crap - any help is appreciated.

 

Thanks

[Duke5A]

On the security tab under printer properties you can grant rights to manage documents and not the printer itself. I also run this script as a scheduled task nightly to empty printer queues:

 

Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
Set colInstalledPrinters = objWMIService.ExecQuery("Select * from Win32_Printer",,48)

For Each objPrinter in colInstalledPrinters
objPrinter.CancelAllJobs()
Next

[sfigg]

Yeah, the problem with that is that it doesn't work. They also need access to the manage printer option in order to clear the queue. If I give them access to manage documents, it won't clear for them and it gives an error about not having rights.

[steve]

You could try with internet printing - a standard feature of windows server

 

Give them access to the portal to cancel print queues. They might need the same manage permissions though. Might be worth a try.

[Duke5A]

Yeah, the problem with that is that it doesn't work. They also need access to the manage printer option in order to clear the queue. If I give them access to manage documents, it won't clear for them and it gives an error about not having rights.

 

 

 

https://social.technet.microsoft.com/Forums/windowsserver/en-US/36ebd50c-e374-4b36-95f6-0ab6e6d98ce4/manage-documents-manage-printers-permissions-do-not-seem-to-work?forum=winserverprint